Appointments

You can now contact the surgery online to tell us about your non-emergency medical problem or ask an admin question. You can ask for help anytime, anywhere within the UK,and with any device.

Using Online Consultations allows us to quickly and safely decide on the best way to help you, your child, or an adult in your care.

We usually respond within 2 working days.

Click on the image opposite to access.

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Urgent Appointment

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01623 752454, Monday to Friday at 8.30 am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine Appointment

To request a routine appointment in the next 7 days:

  • use our online system via System Online
  • phone us on 01623 752454, Monday to Friday from 8:30am 
  • visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 5pm
  • use your NHS account (through the NHS website or NHS App) to book a GP appointment

 

Clinic times

  • Monday to Friday 9am to 12pm
  • Monday to Friday 3.30 pm to 5.30 pm

Extended hours

Appointments are available up to 8pm and Saturdays up to 5 pm within our Primary Care Network.  Appointments may be at Kirkby Health Centre or you may be offered an appointment at  a different surgery.

Telephone advice

Telephone appointments are available where appropriate with a clinician.

Home visits

If possible please try to telephone reception before 10am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

Problems with transport are not a valid reason for requesting a home visit.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Home visits will be made by a GP or a Nurse Practitioner based on the assessment undertaken

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

Help us to keep our waiting lists down by cancelling appointments if they are no longer needed.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system via the link at the top of this page
  • phone us on 01623 752454, Monday to Friday from 8:30am
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need a chaperone
  • if you need an interpreter
  • if you have any other access or communication needs